IPv6 connectivity issues

Incident Report for SiteHost

Resolved

This incident has been resolved.
Posted Jul 03, 2020 - 19:40 NZST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 03, 2020 - 16:30 NZST

Identified

We have identified the issue and there is a workaround in place for our NZ network and we have a workaround scheduled for this evening for our AU network, however if you are experiencing issues please contact our support team (support@sitehost.nz) with the source + destination addresses & traceroutes in both directions so we can pass this information on upstream to assist with resolving the issue.
Posted Jul 03, 2020 - 13:55 NZST

Investigating

We are seeing some connectivity issues over IPv6 between specific networks and ours. Our network engineers are working with the affected upstreams to identify and fix the issue.
Posted Jul 03, 2020 - 13:54 NZST
This incident affected: IPv6 Network (NZ – AKL02).