Targeted DDoS
Update - Service in New Zealand remains stable, however we are still noticing impact due to the DDoS attack upstream internationally. We are still working with our upstream providers to implement mitigations. We have additional engineers working 24/7. If you need assistance, please drop us an e-mail and we will do our best: support@sitehost.co.nz
May 26, 2026 - 04:16 NZST
Identified - Our upstream providers have implemented additional mitigation measures to help address the ongoing issue. While these changes have improved overall service stability, some legitimate traffic may be impacted as a result.

If you are experiencing issues with your websites, applications, or servers, please contact our support team. We can work directly with you to identify any affected traffic patterns and make any necessary adjustments to restore normal operation.

We appreciate your patience and will continue to provide updates as the situation evolves.
May 25, 2026 - 22:18 NZST
Investigating - We are continuing to experience service disruption related to ongoing issues between Cloudflare and SiteHost. Our team is actively working with our upstream providers to mitigate the impact and restore normal service as quickly as possible.

For customers who use Cloudflare, we strongly encourage you to log a support ticket directly with Cloudflare and raise this issue with them. This will help bring the issue to Cloudflare’s attention and allow them to provide further technical details, which will assist us in working toward a faster resolution. You may also provide Cloudflare with our contact email address support@sitehost.nz so their team can reach out to us directly for coordination.

Additionally, if you encounter network issues to our servers, please provide us with your IP address and traceroute to and from the server to your local network and forward to support@sitehost.co.nz.

We apologise for the inconvenience and appreciate your patience while we continue working toward a resolution.
May 25, 2026 - 19:59 NZST
Update - We have applied a mitigation and websites/services that are not routed through Cloudflare should now be stabilising. We are still seeing degraded performance for some websites and services behind Cloudflare on certain networks and are continuing to investigate. We will provide further updates as more information becomes available. If you are still facing issues, please contact us at support@sitehost.nz
May 25, 2026 - 17:05 NZST
Update - We are still observing degraded performance across some services in all regions. We are actively working with our upstream providers to investigate and resolve the issue. We will continue to monitor the situation closely and provide further updates as more information becomes available.
May 25, 2026 - 15:27 NZST
Identified - We have applied a mitigation on the network in Sydney to address the current issue and services should now be stabilising. If you continue to experience any issues with services or applications hosted with us, or if you are aware of any UDP traffic to or from your server, please contact our support team at support@sitehost.nz.
May 25, 2026 - 14:40 NZST
Update - Services are currently operating normally for traffic routed within New Zealand. However, international traffic continues to experience degraded performance. Websites utilising CDNs or services hosted outside New Zealand may be intermittently affected, and external monitoring systems may incorrectly report affected services as unavailable. We continue to work with our upstream provider on mitigation efforts.
May 25, 2026 - 13:48 NZST
Update - We are working with our upstream provider to adjust DDoS protection settings and optimise mitigation measures. During this time, some customers may experience intermittent interruptions or degraded performance. We will continue to monitor the situation and provide updates as progress is made.
May 25, 2026 - 13:13 NZST
Update - We are continuing to investigate this issue.
May 25, 2026 - 12:31 NZST
Investigating - We are currently experiencing a Distributed Denial of Service (DDoS) attack affecting parts of our infrastructure. Our team is actively investigating the situation and implementing mitigation measures to minimise any impact on services.

Some customers may experience intermittent connectivity issues, increased latency, or temporary service disruptions while mitigation efforts are underway.

We will continue to provide updates as more information becomes available.
May 25, 2026 - 12:02 NZST
Unscheduled Outage - AKL02
Monitoring - The services have now been restored and we are actively monitoring the situation. If you have any persistent issues, please contact support@sitehost.nz
May 25, 2026 - 22:11 NZST
Investigating - We have experienced another network outage affecting our customers in the AKL02 region. Our engineers are currently investigating this outage. We will share additional updates as we have more information.
May 25, 2026 - 19:16 NZST
Monitoring - The services have now been restored and we are actively monitoring the situation. If you have any persistent issues, please contact support@sitehost.nz
May 25, 2026 - 18:28 NZST
Investigating - We have experienced an unplanned network outage affecting our customers in the AKL02 region. Our engineers are currently investigating. We will share additional updates as we have more information.
May 25, 2026 - 18:08 NZST
API Operational
Control Panel Operational
IPv4 Network Partial Outage
NZ – AKL01 Partial Outage
NZ – AKL02 Operational
NZ – AKL03 Partial Outage
AU – SYD01 Partial Outage
IPv6 Network Partial Outage
NZ – AKL01 Partial Outage
NZ – AKL02 Operational
NZ – AKL03 Partial Outage
AU – SYD01 Partial Outage
Cloud Containers Operational
NZ – AKL01 Operational
NZ – AKL02 Operational
NZ – AKL03 Operational
US – CAL01 Operational
UK – LDN01 Operational
SG – SGP01 Operational
AU – SYD01 Operational
DE - FRA01 Operational
Linux Virtual Servers Operational
NZ – AKL01 Operational
NZ – AKL02 Operational
NZ – AKL03 Operational
AU – SYD01 Operational
US - CAL01 Operational
DE - FRA01 Operational
Windows Virtual Servers Operational
NZ – AKL01 Operational
NZ – AKL02 Operational
NZ – AKL03 Operational
AU – SYD01 Operational
Dedicated Servers Operational
NZ – AKL01 Operational
NZ – AKL02 Operational
NZ – AKL03 Operational
AU – SYD01 Operational
DNS Major Outage
Name Server 1 Major Outage
Name Server 2 Operational
Name Server 3 Operational
Mail Major Outage
IMAP Major Outage
POP3 Major Outage
Webmail Major Outage
Website Operational
Domains Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Control Panel & API Maintenance May 26, 2026 23:00 - May 27, 2026 00:00 NZST

This is one of our regular maintenance windows where we release updates to our core systems including the Control Panel (CP) and our API. Customer impact is usually extremely low during these windows but you may not be able to access CP or use the API for a small period of time.
Posted on May 22, 2026 - 15:58 NZST

Scheduled Server Maintenance May 27, 2026 23:00 - May 28, 2026 05:00 NZST

We are performing maintenance on the NZ-AKL1-V0XQD8, NZ-AKL1-V4XLWN, and NZ-AKL1-9QOZGZ nodes to provide improved security, performance, and reliability. During the maintenance, affected servers will be rebooted, so if you haven't already, we would recommend you check that your server is safe to reboot. If you are on a managed server or our Cloud Container platform, this has already been done for you.

If you are affected by this maintenance you should have already received an email from us.
Posted on May 21, 2026 - 14:16 NZST

Scheduled Server Maintenance (NZ-AKL1-V0XQD8) May 28, 2026 23:00 - May 29, 2026 05:00 NZST

We are performing maintenance on our NZ-AKL1-V0XQD8 node to provide improved security, performance, and reliability. During the maintenance, affected servers will be rebooted, so if you haven't already, we would recommend you check that your server is safe to reboot. If you are on a managed server or our Cloud Container platform, this has already been done for you.

If you are affected by this maintenance you should have already received an email from us.
Posted on May 21, 2026 - 14:18 NZST
May 26, 2026

Unresolved incident: Targeted DDoS.

May 25, 2026

Unresolved incident: Unscheduled Outage - AKL02.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026

No incidents reported.

May 20, 2026
Control Panel & API Maintenance
Completed - The scheduled maintenance has been completed.
May 20, 00:30 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 23:00 NZST
Scheduled - This is one of our regular maintenance windows where we release updates to our core systems including the Control Panel (CP) and our API. Customer impact is usually extremely low during these windows but you may not be able to access CP or use the API for a small period of time.
May 19, 12:55 NZST
May 19, 2026
Hazard Notification: AKL01 Power Failover Testing
Completed - The scheduled maintenance has been completed.
May 19, 06:30 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 05:30 NZST
Scheduled - We will be performing a test of our power failover procedures to ensure they complete successfully and without incident. While we will be cutting over to backup power for this test we do not expect any customer
impact.
May 5, 11:13 NZST
May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026
Scheduled Server Maintenance (CAL01)
Completed - The scheduled maintenance has been completed.
May 16, 18:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 15:00 NZST
Scheduled - Our upstream provider is performing maintenance on some of our virtual server nodes in our CAL01 region to provide improved security, performance, and reliability. During the maintenance, affected servers may be rebooted multiple times, so if you haven't already, we would recommend you check that your server is safe to reboot. If you are on a managed server or our Cloud Container platform, this has already been done for you.
May 13, 11:01 NZST
May 15, 2026
Scheduled Server Maintenance (NZ-AKL1-6RZR24)
Completed - The scheduled maintenance has been completed.
May 15, 03:12 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 23:00 NZST
Scheduled - We are performing maintenance on our NZ-AKL1-6RZR24 node to provide improved security, performance, and reliability. During the maintenance, affected servers will be rebooted, so if you haven't already, we would recommend you check that your server is safe to reboot. If you are on a managed server or our Cloud Container platform, this has already been done for you.

If you are affected by this maintenance you should have already received an email from us.
May 6, 12:53 NZST
Control Panel & API Maintenance
Completed - The scheduled maintenance has been completed.
May 15, 00:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 23:00 NZST
Scheduled - This is one of our regular maintenance windows where we release updates to our core systems including the Control Panel (CP) and our API. Customer impact is usually extremely low during these windows but you may not be able to access CP or use the API for a small period of time.
May 14, 13:19 NZST
May 14, 2026
Hazard Notification: AKL01 UPS System Maintenance
Completed - The scheduled maintenance has been completed.
May 14, 06:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 02:00 NZST
Scheduled - We will be performing maintenance on our UPS system. This essential maintenance will allow us to test our backup battery system and ensure it is ready on standby, we do not expect any customer impact.
May 5, 11:11 NZST
May 13, 2026
Scheduled Server Maintenance (NZ-AKL1-6RZR24)
Completed - The scheduled maintenance has been completed.
May 13, 05:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 23:00 NZST
Scheduled - We are performing maintenance on our NZ-AKL1-6RZR24 node to provide improved security, performance, and reliability. During the maintenance, affected servers will be rebooted, so if you haven't already, we would recommend you check that your server is safe to reboot. If you are on a managed server or our Cloud Container platform, this has already been done for you.

If you are affected by this maintenance you should have already received an email from us.
May 6, 12:52 NZST
May 12, 2026
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