SiteHost Status

All Systems Operational

API Operational

Control Panel Operational

Cloud Containers Operational

Auckland Central Operational

Auckland North Shore Operational

London Operational

Singapore Operational

Sydney Operational

Tokyo Operational

Auckland South Operational

Linux Virtual Servers Operational

Auckland Central Operational

Auckland North Shore Operational

Sydney Operational

Auckland South Operational

Windows Virtual Servers Operational

Auckland Central Operational

Auckland North Shore Operational

Sydney Operational

Auckland South Operational

Dedicated Servers Operational

Auckland Central Operational

Auckland North Shore Operational

Sydney Operational

Auckland South Operational

IPv6 Network Operational

DNS Operational

Name Server 1 Operational

Name Server 2 Operational

Name Server 3 Operational

Mail Operational

IMAP Operational

POP3 Operational

Webmail Operational

Website Operational

Domains Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 11, 2020

No incidents reported today.

Jul 10, 2020

No incidents reported.

Jul 9, 2020

No incidents reported.

Jul 8, 2020

No incidents reported.

Jul 7, 2020

No incidents reported.

Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

Cloudflare traffic issues on Spark network

Resolved - This incident has been resolved.
Jul 3, 19:40 NZST

Monitoring - We believe this issue should be resolved, if you were affected please re-test now and contact our support team if you're still experiencing issues. Additionally if you temporarily disabled Cloudflare because of this, it should now be safe to re-enable and test.
Jul 3, 14:46 NZST

Update - We are still seeing some issues with websites that use Cloudflare accessed on Spark Internet connections. Spark Internet connections accessing websites protected by Cloudflare are currently connecting via a Cloudflare PoP in Japan. Because of this we are seeing intermittent errors and are attempting to work with Spark and Cloudflare to resolve. We are not seeing the same errors from other Internet connections which are connecting via Cloudflares Auckland based PoP.

If you are experiencing high levels of issues accessing sites behind Cloudflare via the Spark network we would recommend getting in touch with Spark directly and to log a ticket with Cloudflare support. Feel free provide us with the ticket ID (via email to support@sitehost.co.nz) if you would like us to follow up with Cloudflare on your behalf.

Alternatively, Cloudflare can temporarily be paused by following the steps:
https://support.cloudflare.com/hc/en-us/articles/203118044#h_8654c523-e31e-4f40-a3c7-0674336a2753
Jul 3, 11:44 NZST

Identified - We are aware of an issue within the Spark network at present that is affecting traffic passing through Cloudflare towards our network for Spark customers. We are currently working with Cloudflare to help get this resolved but as the issue is within Spark's network we have limited remediation options at present. We recommend you contact Spark directly to help expedite a solution to the issues within their network.

If you are experiencing high levels of issues accessing sites behind Cloudflare via the Spark network please log a ticket with Cloudflare support and provide us with the ticket ID (via email to support@sitehost.co.nz) so that we can follow up with Cloudflare on your behalf.
Jul 2, 12:25 NZST

IPv6 connectivity issues

Resolved - This incident has been resolved.
Jul 3, 19:40 NZST

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 3, 16:30 NZST

Identified - We have identified the issue and there is a workaround in place for our NZ network and we have a workaround scheduled for this evening for our AU network, however if you are experiencing issues please contact our support team (support@sitehost.nz) with the source + destination addresses & traceroutes in both directions so we can pass this information on upstream to assist with resolving the issue.
Jul 3, 13:55 NZST

Investigating - We are seeing some connectivity issues over IPv6 between specific networks and ours. Our network engineers are working with the affected upstreams to identify and fix the issue.
Jul 3, 13:54 NZST

Jul 2, 2020

Hardware Node Outage (Auckland North Shore)

Resolved - This incident has been resolved.
Jul 2, 14:23 NZST

Monitoring - We have identified an issue with one of our hardware nodes (NZ-AKL2-V8RM8Q) located in the Auckland North Shore location which is causing intermittent downtime for some customers. Services should be returning now as engineers work on getting this resolved.
Jul 2, 11:48 NZST

Jul 1, 2020

No incidents reported.

Jun 30, 2020

No incidents reported.

Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.