All Systems Operational
API Operational
Control Panel Operational
Cloud Containers Operational
Auckland Central Operational
Auckland North Shore Operational
London Operational
Singapore Operational
Sydney Operational
Tokyo Operational
IPv6 Network Operational
DNS Operational
Name Server 1 Operational
Name Server 2 Operational
Name Server 3 Operational
Mail Operational
IMAP Operational
POP3 Operational
Webmail Operational
Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 20, 2019

No incidents reported today.

Nov 19, 2019
Resolved - We have been monitoring the node and have not seen any further issues.
Nov 19, 11:01 NZDT
Monitoring - Customer servers should now be back online but we're monitoring the node closely for further signs of instability and if further steps are required.
Nov 19, 07:55 NZDT
Update - We are continuing to investigate this issue.
Nov 19, 07:37 NZDT
Investigating - We have identified a hardware node failure which is causing downtime for some customers, engineers are currently working to bring this node back online
Nov 19, 07:36 NZDT
Nov 18, 2019

No incidents reported.

Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019

No incidents reported.

Nov 13, 2019

No incidents reported.

Nov 12, 2019

No incidents reported.

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019
Postmortem - Read details
Nov 12, 17:48 NZDT
Resolved - Servers should now be up and running. We have scheduled emergency maintenance for some affected servers, with those affected receiving emails shortly.
Nov 8, 15:22 NZDT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 8, 14:36 NZDT
Investigating - We have identified a hardware node failure which is causing downtime for some customers, engineers are currently working to bring this node back online.
Nov 8, 14:26 NZDT
Resolved - We have seen no further issues with the node and are marking this as resolved. A post-mortem will follow.
Nov 8, 12:16 NZDT
Monitoring - Customer servers should now be back online but we're monitoring the node closely for further signs of instability and if further steps are required.
Nov 8, 09:01 NZDT
Identified - We have identified a hardware node failure which is causing downtime for some customers, engineers are currently working to bring this node back online.
Nov 8, 08:50 NZDT
Nov 7, 2019

No incidents reported.

Nov 6, 2019

No incidents reported.