All Systems Operational
API Operational
Control Panel Operational
IPv4 Network Operational
NZ – AKL01 Operational
NZ – AKL02 Operational
NZ – AKL03 Operational
AU – SYD01 Operational
IPv6 Network Operational
NZ – AKL01 Operational
NZ – AKL02 Operational
NZ – AKL03 Operational
AU – SYD01 Operational
Cloud Containers Operational
NZ – AKL01 Operational
NZ – AKL02 Operational
NZ – AKL03 Operational
US – CAL01 Operational
UK – LDN01 Operational
SG – SGP01 Operational
AU – SYD01 Operational
JP – TYO01 Operational
Linux Virtual Servers Operational
NZ – AKL01 Operational
NZ – AKL02 Operational
NZ – AKL03 Operational
AU – SYD01 Operational
Windows Virtual Servers Operational
NZ – AKL01 Operational
NZ – AKL02 Operational
NZ – AKL03 Operational
AU – SYD01 Operational
Dedicated Servers Operational
NZ – AKL01 Operational
NZ – AKL02 Operational
NZ – AKL03 Operational
AU – SYD01 Operational
DNS Operational
Name Server 1 Operational
Name Server 2 Operational
Name Server 3 Operational
Mail Operational
IMAP Operational
POP3 Operational
Webmail Operational
Website Operational
Domains Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing maintenance on our UPS system. This essential
maintenance will allow us to test our backup battery system and ensure
it is ready on standby. While we will be switching over to UPS power
during this maintenance, we do not expect any customer impact.

Posted on Apr 16, 2024 - 13:05 NZST
Past Incidents
Apr 17, 2024

No incidents reported today.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024
Resolved - This incident has been resolved.
Apr 5, 17:24 NZDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 5, 17:17 NZDT
Identified - The issue has been identified and a fix is being implemented.
Apr 5, 17:05 NZDT
Investigating - We are currently aware of an issue affecting our backup mounts on our Cloud Container servers. This issue is causing new SSH connections to hang. We are investigating this and hope to have this restored soon.
Apr 5, 17:04 NZDT
Completed - The scheduled maintenance has been completed.
Apr 5, 07:34 NZDT
Update - During this maintenance we ran into an unforeseen issue which resulted in a brief loss in connection to services hosted in this region. This has now been resolved, and connectivity is restored. We will be monitoring this closely, though if you have any persistent issues, please contact support@sitehost.co.nz for further assistance.
Apr 5, 07:34 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 06:00 NZDT
Scheduled - Following on from the outage in AKL02 on Wednesday, we will be performing proactive maintenance in this region to restore our network to its previous state. We are not expecting downtime during this window, though there maybe brief periods of high latency.
Apr 4, 16:36 NZDT
Apr 4, 2024

No incidents reported.

Apr 3, 2024
Resolved - This incident has been now resolved. Services have been back up and running now and we will be preparing a full incident report which will be posted here.
Apr 3, 17:42 NZDT
Monitoring - We have been able to get the majority of services back up and running. If you have any persistent issues, please contact support@sitehost.co.nz for further assistance.
Apr 3, 05:37 NZDT
Update - Power has been restored and we are working on getting services back online.
Apr 3, 03:30 NZDT
Identified - Our engineers have confirmed that the issue stems from a power failure. The data center facilities team is on site in AKL02 working on getting things back up and running as soon as possible. We'll continue to provide updates as we have them.
Apr 3, 03:03 NZDT
Update - Our engineers are currently on site and we are working with the data center in AKL02 to identify the cause of the outage.
Apr 3, 02:36 NZDT
Investigating - We have experienced an unplanned network outage affecting some of our customers in the AKL02 region. Our engineers are currently investigating. We will share additional updates as we have more information.
Apr 3, 01:54 NZDT
Completed - The scheduled maintenance has been completed.
Apr 3, 08:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 06:00 NZDT
Update - Due to the outage in AKL02 early this morning, we will be rescheduling the network maintenance at a later date.
Apr 3, 05:52 NZDT
Scheduled - In order to ensure stability and reliability in the region, we are performing maintenance on some of the networking equipment in our AKL02 DC. We are not expecting any outages during this maintenance window.
Mar 13, 13:43 NZDT