At approximately 11:35 on Wednesday 19th of October, we experienced heavy network congestion caused by a sustained DDoS (Distributed Denial of Service) attack aimed at one of our customers. This congestion made some servers and websites either extremely slow to load or fail to do so.

Our engineers were quickly alerted to this incident and our automated DDoS protection kicked in reducing the inbound traffic by 11:40 and bringing the network back to normal by 11:50.

While we are happy with how our systems handled this attack we will be reviewing our processes and logs as we always to do see if there are any improvements that can be made.

We are sorry for the disruption and appreciate your understanding during situations like this. As always, if you have any questions about this incident please get in touch.